![]() I receive an 'authentication failure' message.Tunnelblick - Password or authentication failure."TLS Error: Unroutable control packet received" - How to fix.Still can’t connect? Please see how to submit VPN diagnostic logs to IVPN so we can help you diagnose the issue. If any of these methods allow you to browse the Internet then the issue lies with your Internet browser configuration. In Chrome, you simply have to open an ‘incognito’ window. You should also attempt to start your browser in ‘safe mode’ with all addons/plugins disabled. If you have another browser installed (Firefox, Chrome, Safari, Opera, Brave, Edge) try browsing with that browser and see if you have the same issue.This usually needs to be done via your browser settings. CyberGhost is a trusted VPN provider, with over 15 million satisfied customers worldwide. If you have configured a proxy, please ensure that it is disabled. Use CyberGhost Proxy Plugin to encrypt your browser traffic so you can be sure that no online snooper can see where you go on the web.If you are using Linux please ensure that you are running commands as root using the sudo command or the DNS resolver may not be updated correctly.(Please note that by configuring OpenDNS servers your DNS requests will be sent to OpenDNS, which may be considered a leak). Follow the relevant instructions on the OpenDNS setup page. If the above does not resolve the issue then you can configure OpenDNS to resolve your DNS.A VPN and proxy will bypass this issue, though. Furthermore, DuckDuckGo could also stop working if a firewall blocks it. Similarly, using a VPN of a country that’s banned the privacy search engine also causes it not to work. Disconnect from the VPN and follow the steps in How to reset your DNS settings. A VPN and proxy will help if you have a regional ban on DuckDuckGo. The first step is to reset your DNS settings. As of now my installation is still working.“Request timeout”) this indicates something is blocking the VPN connection, see I cannot connect to the VPN, what can I do? If you see replies from the ping above this indicates your connection is working and your issue is likely DNS related, continue to the “resolving DNS issues” section below.Ping an external IP such as 1.1.1.1 and 8.8.8.8 to verify that you have Internet connectivity.Please perform the following steps to see if the issue is related to DNS: If Avast Secure Browser is having problems retrieving updates, you might see one of the following. ![]() Ensure that Avast Secure Browser is up to date and view your current version number. The most common reason you cannot browse the internet when connected to the VPN is a DNS configuration issue. Click the Menu icon in the top-right corner of your Avast Secure Browser window, then select Help and About Avast Secure Browser About Avast Secure Browser. My VPN is connected but I cannot browse the Internet, why? General Troubleshooting Billing Passwords Privacy Windows macOS GNU/Linux iOS Android Routers Media Players
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